Luxe Sri Lanka Travels
Please read these Terms and Conditions carefully before using our website or engaging our services. By accessing our website, making a booking, or utilizing any service provided by Luxe Sri Lanka Travels, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
Luxe Sri Lanka Travels acts as a travel consultant, facilitator, and agent in arranging travel-related products and services on behalf of customers.
Our services include, but are not limited to:
By engaging our services, you authorize us to make travel-related arrangements on your behalf with airlines, hotels, tour operators, insurance providers, transport providers, embassies, and other relevant suppliers.
While we exercise reasonable care and diligence in selecting our travel partners and service providers, Luxe Sri Lanka Travels does not own, operate, or control such third-party suppliers and therefore cannot guarantee the performance, availability, safety, quality, or suitability of their products and services.
Accordingly, Luxe Sri Lanka Travels shall not be liable for any acts, omissions, delays, cancellations, negligence, insolvency, service failures, injuries, losses, or damages caused by third-party suppliers.
All bookings are subject to the respective terms and conditions of the relevant airline, hotel, transport provider, tour operator, insurance provider, embassy, or other supplier.
We may receive commissions, incentives, service fees, or other commercial benefits from travel suppliers in connection with the products and services booked through us.
Luxe Sri Lanka Travels shall provide its services with reasonable care, skill, and professionalism in accordance with the applicable laws and regulations of the Democratic Socialist Republic of Sri Lanka.
By accessing and using our website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.
You agree not to:
We reserve the right to suspend, restrict, or terminate access to our website or services at any time where misuse, fraudulent activity, or violation of these Terms and Conditions is suspected.
While every effort is made to ensure the accuracy of information published on our website, travel information, schedules, prices, availability, visa requirements, and regulations are subject to change without notice.
Luxe Sri Lanka Travels does not warrant that all information on the website will be free from errors, omissions, interruptions, or inaccuracies.
We reserve the right to amend, modify, or update these Terms and Conditions at any time. Any revised Terms and Conditions shall become effective upon publication on our website.
Travelers are solely responsible for ensuring that they meet all health, medical, vaccination, and entry requirements applicable to their destination.
Customers are advised to seek professional medical advice prior to travel and obtain any recommended vaccinations, medications, or health clearances.
Luxe Sri Lanka Travels accepts no liability for any illness, injury, medical condition, epidemic-related restriction, or health-related issue occurring before, during, or after travel.
Travel documentation may include airline tickets, hotel vouchers, travel itineraries, insurance certificates, visa-related documents, tour confirmations, and any other documents relating to travel arrangements.
Customers are responsible for carefully reviewing all travel documentation immediately upon receipt and notifying us within forty-eight (48) hours of any discrepancies relating to names, dates, destinations, or other travel details.
Travel documents must correspond exactly with the traveler's passport or official identification document.
Luxe Sri Lanka Travels shall not be responsible for costs, losses, penalties, denied boarding, or travel disruptions resulting from incorrect information supplied by the customer.
Customers are responsible for safeguarding all travel documents during the course of travel.
Customers are solely responsible for ensuring that they possess valid passports, visas, permits, vaccination certificates, and any other documentation required by relevant authorities.
Although Luxe Sri Lanka Travels may provide visa assistance and documentation support, visa issuance remains entirely at the discretion of the relevant embassy, consulate, immigration authority, or government agency.
We do not guarantee visa approval and shall not be liable for losses arising from visa refusals, delays, cancellations, or changes to immigration regulations.
We strongly recommend that all travelers obtain comprehensive travel insurance prior to departure.
Travel insurance should provide adequate coverage for:
Where requested, Luxe Sri Lanka Travels may facilitate the purchase of travel insurance; however, the insurance contract exists solely between the customer and the insurance provider.
Any claims, disputes, or policy matters must be addressed directly with the insurance provider.
Customers are responsible for:
Any costs arising from inaccurate information provided by the customer shall be borne solely by the customer.
Luxe Sri Lanka Travels is committed to protecting the privacy and personal information of its customers.
Personal information collected during inquiries, bookings, visa processing, travel insurance arrangements, and other travel-related services will be processed in accordance with applicable laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022.
Customer information may be shared with airlines, hotels, embassies, insurance providers, transport operators, government authorities, and other service providers only to the extent necessary to facilitate travel arrangements.
We will take reasonable measures to safeguard personal information; however, no electronic transmission or storage system can be guaranteed to be completely secure.
All personal and travel-related information provided by customers will be treated as confidential and used solely for the purpose of delivering our services, complying with legal obligations, and improving customer experience.
We will not disclose customer information to third parties except where required by law, regulatory authorities, courts, or where disclosure is necessary for the completion of travel arrangements.
All content displayed on the Luxe Sri Lanka Travels website, including text, graphics, images, logos, videos, designs, itineraries, brochures, trademarks, and other materials, is the property of Luxe Sri Lanka Travels unless otherwise stated.
No content may be copied, reproduced, distributed, modified, published, transmitted, or commercially exploited without prior written consent from Luxe Sri Lanka Travels.
Our website may contain links to third-party websites for customer convenience and information purposes.
Luxe Sri Lanka Travels does not control or endorse the content, products, services, security, or privacy practices of third-party websites and shall not be responsible for any loss or damage arising from their use.
Luxe Sri Lanka Travels acts solely as an intermediary between customers and independent travel service providers, including airlines, hotels, transport operators, embassies, insurance providers, and tour operators.
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss, damage, delay, injury, inconvenience, or expense arising from:
Where liability cannot legally be excluded, it shall be limited to the maximum extent permitted under applicable Sri Lankan law.
Luxe Sri Lanka Travels shall not be liable for any delay, cancellation, failure, or inability to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, industrial disputes, government restrictions, airline operational disruptions, or acts of God.
In such circumstances, customers shall remain subject to the terms and conditions of the relevant travel suppliers.
Any complaint relating to services provided by Luxe Sri Lanka Travels should be submitted in writing within fourteen (14) days of the completion of travel.
We will endeavor to investigate and resolve complaints promptly and fairly.
Where a complaint relates to a third-party supplier, we will provide reasonable assistance in communicating with the supplier; however, the final resolution shall remain subject to the supplier's policies and procedures.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any dispute, claim, or legal proceeding arising out of or relating to these Terms and Conditions, the use of our website, or the provision of our services shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.
Nothing contained in these Terms and Conditions shall exclude or limit any rights available to consumers under applicable laws of Sri Lanka.
